WHAT WE DO
Interim Surgery Management
At AIHG, LLC. our experience tells us it takes four to six months to replace a surgery department director and may take longer to recruit a manager. Currently the vacancy rate for perioperative services leadership throughout the country ranges from 10 to 25 percent, depending on the facility location. The answer may be an interim surgery management director to provide stability and direction for the department until a permanent replacement can be found.
AIHG, LLC. has a number of extremely well-qualified directors available for interim surgery management at your facility. Typically, the surgery department leaders we work with have at least 10 years of management experience, as well as an advanced degree.
To ensure the quality of our candidates, we thoroughly interview and screen our interim surgery management directors, perform background checks and check references. Many of our directors have significant experience and are at a point in their careers where they prefer the challenges presented in an interim surgery management assignment.
Mentoring a Manager
Sometimes new surgery department managers need someone they can talk to, bounce ideas off and get advice on operational issues. They may also need help in deciding how to deal with a personnel issue or how to approach a physician. AIHG, LLC. can provide new managers with an experienced surgery department director/mentor who can coach them through the learning curve they will face. We can even provide an executive coach to help them develop their management style and approach from the very beginning.
Perioperative Operational Assessment
Components of the Surgery Department Operational Assessment
Review of People Practices
Below is an outline of some of the issues we address and assessments we make in order to fully review perioperative services operations from the perspective of the people involved.
- Service to the Patient: Patient communication before, during and after surgery is imperative to a quality patient experience and includes everything from providing information to monitoring pain and respecting confidentiality. At AIHG, LLC. we review and assess your process to ensure patient needs are addressed.
- Service to the Family: It is equally important to keep the family comfortable, informed and respected. We assess this process to ensure that’s happening.
- Service to the Physician: Physicians use your surgical services for a variety of reasons, including accessibility, convenience, facility, quality and relationships. This is a key aspect of the AIHG, LLC. assessment process.
- The Staff’s Service to Each Other: A happy staff is the first step to achieving overall satisfaction of the patients and physicians, so the assessment process must include a thorough overview of internal morale, culture, facility and resources.
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